A Thanksgiving Customer Service Lesson
Being from Central Massachusetts, I, along with literally thousands of others, waited patiently in line today for my turkey at Bob's Turkey Farm in Lancaster and my pie at Gerardo's Italian Bakery in West Boylston. As I waited and chatted with other patrons something struck me - on this, the day before Thanksgiving, the kick off to the stress of the holiday season - everyone at these two places was happy. There were so many people at Gerardo's that there was a policeman dire