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A Thanksgiving Customer Service Lesson

Being from Central Massachusetts, I, along with literally thousands of others, waited patiently in line today for my turkey at Bob's Turkey Farm in Lancaster and my pie at Gerardo's Italian Bakery in West Boylston. As I waited and chatted with other patrons something struck me - on this, the day before Thanksgiving, the kick off to the stress of the holiday season - everyone at these two places was happy. There were so many people at Gerardo's that there was a policeman directing traffic, and there was a Fox news van at Bob's. Unbelievable customer loyalty on display. But why? Why do people wait longer and pay a premium for a product they can certainly get cheaper, in the case of my turkey

Honoring our Veterans

Green Leaf was honored to be a small part of a touching program St. Leo School in Leominster held to honor Veterans in our community and send Leominster native Matthew Pallotta off with a show of appreciation and support as he begins his service in the military.